We want you to be 100% over the moon over your purchase! You have 30 days from the date of purchase to exchange any item. Please read our return policy carefully.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In store: 30 days from the date of purchase.
Online: 30 days from date of delivery..
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Non-exchangable items include:
Downloadable software products
Any consumable product
There are certain situations where only partial-value exchanges are granted (if applicable):
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
Exchanges (if applicable)
Online: Please purchase the product you meant to buy separately, and then follow our return policy page to return the unwanted product.
In Store: Approved exchanges will be refunded in the same manner as the original purchase. Please bring your original form of payment with you.
Online Exchanges In Store:
We can process online exchanges in store, but we will have to refund you online to the original payment method, eg PayPal, ApplePay, credit card, etc. We will not issue any form of physical refund in store for online purchases.
Sale items (if applicable)
Sale items are final sale.
To return your product, please email us for the correct address. Do not ship to the store address as we do not receive mail there.
MASON JAR MERCHANT IS NOT RESPONSIBLE FOR PACKAGES THAT ARE SHIPPED TO THE INCORRECT RETURN ADDRESS OR ARE LOST OR DAMAGED IN TRANSIT. PLEASE PURCHASE INSURANCE AND TRACKING FOR YOUR RETURNS.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund it will be for the value of items returned only, original shipping fees will not be refunded. If you earned free shipping on your order, the real cost of shipping will be deducted from your refund based on the cost on the receipt for your order.