FAQ's

MasonJarMerchant.ca is in Canadian Dollars.

If you're not in Canada, please shop through MasonJarMerchant.com which is in US Dollars and ships internationally.

MasonJarMerchant.ca is in 🇨🇦Canadian Dollars, and only ships to Canadian addresses. Local pickup is also available at our store.

MasonJarMerchant.com is in 🇺🇸U.S. Dollars and ships anywhere in the world.

The shortest answer is Yes. 😂

Mason Jar Merchant is owned and founded by an American, who married a Canadian. 💕

We are both. We currently opperate and make our products out of British Columbia, Canada.

Most mason jars and all mason jar canning lids are made in the USA. Certain vintage brands like Dominion and Improved Gem were Canadian made.

If you're within 100km of our store you'll be given the option of free local pickup in store. Pick up during opening hours only, please wait until you've been notified that your order is ready for pickup.

We have live 4D calculated shipping rates you’re able to see before you check out.  We also have local pickup in BC and FREE SHIPPING over $99 anywhere in Canada.

With Canada Post, anything thicker than a standard envelope (like a single straw, or mason jar lid) is automatically considered a package, and package rates start at around $10 for same city delivery. That is the bad news.

The good news is that Canadian Shipping doesn't go up very quickly from that starting point, so a large heavy box of items isn't crazy expensive.

We aim to ship within one to three business days from the day you order. However, due to the handmade nature of some of our products we can take up to 10 days to ship any order.

We ship Canada Post Regular Parcel level or faster. We usually have the option of Expedited Shipping at checkout if you're in a rush please choose expidited shipping and let us know in the notes section at checkout.

We ship all orders from Surrey or Langley, BC.

We do! However, we currently only ship internationally from our US website www.masonjarmerchant.com.

Unless otherwise specified in the item listing or title, items are priced per each, even if the item picture shows more than one item or a set of items.

Join our MJM Members Club for 10% off your first purchase! By joining the club you'll get access to exclusive sales, updates and tips too!  If you'd like to sign up head here. 

Once you've fill out the form, hit submit. Next, you'll need to confirm your subscription by checking your email for a message from Mason Jar Merchant, then click the link in that email. 

If you don’t receive an email within 5 minutes, check your spam/junk folder. If you’re using Gmail, you may need to check your promotions tab.

There are a few steps you can check to make sure get your welcome coupon. It's important to note that you will only receive this as a new customer.

If you haven't signed up yet, head here. 

1. Sign up.

2. Confirm Subscription - this is called a double opt-in, and it's there to make sure no one is added to the list that doesn't want to be. 

3. Add hello@masonjarmerchant.com to your safe/trusted email list. 

4. Wait for 10 minutes. Our system can be a little slow sometimes, please wait at least 10 minutes then check your junk/spam folder.

5. If you've done the above and still can't find your Welcome email, please contact us.

Two easy ways: 

1. Any food oil like coconut oil or olive oil will break down adhesive residue. Make a paste of oil and baking soda, let sit on the adhesive for a few minutes and then rub with a washcloth until the adhesive is gone. Finish with a quick wash with dish soap. 

2. Rubbing alcohol and a rag - with caution! The rubbing alcohol will dissolve sticky residue but can also break down the ink on our printed vinyl decals that you'd find on our Mason Jar Tumblers. Do not soak the jar in rubbing alcohol. Using a washcloth or paper towel, pour a small amount of rubbing alcohol on the cloth and rub over the adhesive until gone. Make sure not to get any on the printed decal.

For lid care, please see next tab.

For older style tumblers made with small pieces of solid color vinyl (or multiple solid colors) follow these instructions: We recommend hand-washing your jar using only a soft dish brush and gentle dish soap on the decals.   You may also wash the jar with a cloth inside and rinsing with water without scrubbing the exterior decals.   Small decals or sharp corners may snag on a dishcloth, this is not recommended.   With larger designs without small pieces you may try washing your jar in the top rack of your dishwasher with the design facing the exterior wall of the dishwasher, but try this at your own risk.  We have had jars go through hundreds of times with no ill effects, and other jars that were destroyed in one washing.  It is our guess that even the detergent used can make the difference (anything containing essential oils seems to break down the adhesive).   Small pieces (which make the design super cool) are more vulnerable to wear than larger pieces.   If you have a design failure please let us know! 


For the current style tumbler, printed vinyl decals on clear or white premium vinyl: These premium custom printed labels are permanent and rated for outdoor use up to 5 years and they are dishwasher safe! The ink used is a solvent based ink which means it is can break down if exposed to rubbing alcohol or other solvents. If you know that your tumbler is going to be in frequent contact with solvents please let us know so that we can laminate your decal for protection.

Canning lids will rust if left in water, but they do great in the dishwasher if you follow these simple steps.

(for solid/non-straw lids please omit the grommet removal)

1. Take the lid and band off your jar.

2. Push grommet out of the lid from the top down and place in a secure
basket or over a peg in your dishwasher.

3. Place flat lid on a peg or in a slot
where it is close to vertical.

4. Place ring with top side up in as flat as position as possible ensuring it can’t flip over.

5. Make sure your dishwasher is set to a dry cycle.

6. Wait until all pieces, especially the
grommet, are completely dry before
popping the grommet back in the lid
from the top down.

DOES NOT APPLY TO PAINTED LIDS!

If rust does occur, you can gently scrub the rusty portions with baking soda and oil. Be careful not to broadly scrub the top or decaled portion of your lid, even baking soda can leave scratch marks on your lid, or vinyl decal. 

Once rust is removed you can slow down the formation of future rust with olive oil, coconut oil, or food safe wax like beeswax to protect from further rusting.

Removable silicone grommets are dishwasher safe, if they accumulate rust, they can be scrubbed with any food safe oil mixed into a paste with baking soda or any other food safe abrasive.

All decorative metal lids are likely subject to rust.  Hand-wash recommended.

Zinc and aluminum will corrode in the dishwasher so these are hand wash only.

If you have a rusty or corroded jar ring you can scrub with an S.O.S Pad.  Heavy rust can be removed by soaking the affected area in white vinegar for 2 hours at a time, followed by scrubbing with a stainless steel scrub pad, aluminum foil or an S.O.S. Pad.  

Prolonged exposure to vinegar can completely dissolve the metal, so make sure and do this step when you won't get distracted and set a timer.

Check the individual product listing/directions but to our knowlege all are top rack dishwasher safe.

Metal bands are hand wash only. 

Plastic pieces are top rack dishwasher safe. 

Silicone tops are dishwasher safe and sanitizable. 

These should be hand washed. The paint is very durable but dishwashers can effect the adhesion of the paint to the lid or jar. If you're dealing with a straw lid, always remove grommet prior to washing and make sure all parts are completely dry before reassembling them. Make sure to remove and replace the grommet from the top of the lid down. 

BONUS QUESTION:Why do I need to remove and replace the grommet from the top down?  

We hand drill all our lids, and sometimes we are left with a slightly bent metal edge that could cut the silicone. Removing and installing the grommet from the top ensures that you’re only working with the smooth side of the metal.

Fluffy Cozies:

These are quite thick and insulating.  All of our fluffy cozies are made with 'Super-wash Wool' (a blend of wool and synthetic fibres) and are machine washable. 

We recommend washing them inside out to reduce pilling and laying flat to dry. 

Thin Intricate Cozies:

These cozies are thin, more detailed and more expensive.  They are made with 100% Merino Wool and WILL SHRINK IN HOT WATER. They should be washed inside out on COLD / DELICATE and laid flat to dry. 

Any other cozy / sleeve:

Please follow the manufacturers directions.

Modern Jars (Without Wire Bail):

Plain jars are dishwasher safe though jars may gradually become etched over time with harsh dishwasher detergents.  

If you have a valuable older jar, you may want to hand wash it if you are washing it often, to prolong its pristine surface.

Vintage Wire Bail Jars:

Some jars with a wire bail are completely removable, older jars have a zinc wire holding the lower part of the bail in place.  If the entire bail can be removed, the jar itself is dishwasher safe.  If the lower bail can not be removed the entire jar should be hand washed only.  

Zinc and aluminum will corrode in the dishwasher.  

If you have a rusty or corroded wire bail you can scrub with an S.O.S Pad.  Heavy rust can be removed by soaking the affected area in white vinegar for 2 hours at a time followed by scrubbing with a stainless steel scrub pad, aluminum foil or an S.O.S. Pad.  

Prolonged exposure to vinegar can completely dissolve the metal, so make sure and do this step when you won't get distracted.

Chalkboard Labels:

If applied carefully and without bubbles or edges damaged, chalkboard labels can be run through the dishwasher (in our personal experience!) multiple times without any wear.  Every dishwasher is different, so we suggest washing one before you try the whole batch. 

Printed premium vinyl labels (like spice labels and waterproof stickers):
These premium custom printed labels are permanent and rated for outdoor use up to 5 years and they are dishwasher safe! The ink used is a solvent based ink which means it is can break down if exposed to rubbing alcohol or other solvents, avoid solvents!

BPA Free Reusable Plastic Straws, Stainless Steel Straws, Silicone Straws, Glass Straws and all straw cleaners are all dishwasher safe. *High five!*

Yes, we offer customization for both individual or corporate gifts.  

Please email us here with the details of what you'd like and we will get back to you with a quote.

This guide should help: click here.

GEM jars were mainly (or only ever) produced in Canada between the early 1900's and the late 1960's.  GEM jars have a mouth diameter in-between regular and wide mouth jars. You can see measurements here. 

Gem jars can be sealed with pretty vintage glass lids or new modern canning lids. Find all Gem size lids here.

No, we don't value or date jars, though we do love to see pictures of your collections.  We recommend The Red Book of Jars by Douglas M. Leybourne Jr. for your jar valuation needs. Keep in mind that the collector value and market value can vary widely.

Sometimes - depending on the size and quality of a collection. Please email us a complete itemized list with plenty of pictures and your asking price. 

Jar donations (old and new) are always accepted at our retail store location. Please bring any donations by during posted business hours only. Drop offs after hours could be subject to a city fine.

No, we try to steer clear of drinking and eating out of plastic whenever possible.

All of our mason jars are real modern or vintage canning jars unless otherwise noted in the product description.

Our online system does not let you add anything to your cart that we don't have. We have nothing on backorder or pre-order unless specifically mentioned in the product title where you can't miss it. 

There is a chance if something is low in stock and someone purchases that item before you, you might not be able to check out until you adjust your cart quantity of that item.

Our selection of items in store and online will mostly be the same, however some products may only be available through one or the other.

We're sorry about that.  

If you'd like to be notified when this item is back in stock do the following:

Go to the item page and if it's out of stock there will be an option to enter your email address to be notified when it is back in stock.  

Sometimes it takes a few seconds to load, so be patient and wait for it to pop up :)

We don't actually give out canning advice because we're jar experts, not canning experts!  

You can visit FreshPreserving.com or Bernardin.ca 

(Bernardin, Ball, Kerr and Golden Harvest are all owned and manufactured by Newell Brands, their parent company.)

You can find our return policy here.

You can find our exchange policy here.

We sure do, you can find all the details you need on our wholesale page.

Please note that we are NOT accepting any Amazon, Ebay, Walmart or Etsy resellers at this time.

We are not currently hiring, but if you'd like to be notified when we are please drop us an email through our contact page with your resume and a bit about yourself or dm your info on facebook or instagram.